This weekend I read an article from www.smartmoney.com that irritated me. The article basically listed 10 ways that home security firms try to take advantage of their customers. Also, it was very poorly informed, things like this are damaging to not only Security Firms, but to their customers. I’ll run through some of the points that are wrong, misinformed or blatantly false:
“1. A little home security goes a long way”
Sure it does, no reputable firm would ever tell you that you could forgo the basics of protecting your home such as locking the doors and making sure the lot was well lit at night, etc as long as you have a security system. But security systems came into being for a reason, and anymore your security system is not designed to only inform the authorities of an incident. A good security system gives you peace of mind while you are gone, and can be designed to help you live more comfortably with many features such as automated timers for your lights, that only turn them on and off when you are away, or low temperature alerts that can warn you (if you leave for extended periods of time during the cold weather season) before your pipes break, smoke detection that can inform the fire department if you have a fire while you are gone, because a smoke detector going off in an empty home is as useless as a spare house key inside your house.
In the article Jonathan Dahl (the author) writes “Merely keeping the boundaries of your house well lit- perhaps with motion-sensor lights, which cost less than $100-will discourage most burglars. But since the majority of home break-ins occur during the day, when people are away at work, experts suggest a few additional precautions.” The precautions that he goes on to list are the standard teachings of every good security salesman. He got this information from Frank Santomorena, the founder of Security Experts. Frank is the security advisor on The Discovery Channel’s “It Takes a Thief”. I’ve seen this show, its cute, but not realistic. Good TV rarely is, and in this instance they are attempting to convince people that your home can be made into a fortress. This is not the case, and a security system will never turn it into one. If someone wants into your home bad enough, they’ll get in.
“2. The cops can’t hear your alarm”
Jonathan is right here, unless the cops are sitting outside your house, they can’t hear your alarm. HOWEVER, he continues to attack what he calls “so-called central station(s)”, by claiming that they can be “boiler room downtown to a concrete bunker in another state, and it may or may not be manned by your secuirty company, but rather a third-party subcontractor”.
Some clarification, even if the so called central station is located in a “boiler room” there are requirements that they must fufill to be legal, they have to have redundant back ups of their power systems, their phone systems, their computer systems, their actual operators have to have back ups on site, they have to be back ground checked, they have to have the ability to monitor your systems even in the event of a disaster that destroys their location. All of these redundant backups are designed to protect the customer.
For the record, B’s Electric is one of the companies that sub-contracts their third party monitoring. This allows us to have multiple central stations that specialize in certain types of security systems, commercially and residentially. This is how we are able to keep our costs as low at $14.50 per month.
In the next blog I will address the points regarding “This system is more trouble than it’s worth” and “The local police hate us”.
Rollie Chalou
General Manager